Terms and Conditions - Move For Less Removals

TERMS AND CONDITIONS

By booking with Move For Less Removals (“Move For Less”, “we”, “us”, “our”), the Customer agrees to these Terms and Conditions.

DEFINITIONS

“The Customer” means the person or entity making the booking and any person authorised to act on their behalf.

“Service Provider” means any independent moving company, contractor, subcontractor, removalist, storage provider, delivery provider or other third-party service provider engaged to perform services booked through Move For Less Removals.

“Services” means moving, packing, unpacking, storage, delivery or related services arranged by Move For Less Removals.

BUSINESS MODEL

Move For Less Removals acts as a booking, coordination and customer support service.

The Customer acknowledges and agrees that all Services will be performed by carefully selected independent Service Providers.

ACCEPTANCE OF TERMS

The Customer acknowledges that by making a booking, paying a deposit, accepting a quotation, replying “YES” to a confirmation message, or otherwise proceeding with a booking, these Terms and Conditions are accepted.

VARIATIONS

Any variation to the booking, including changes to dates, times, addresses or inventory, must be approved by Move For Less Removals and may incur additional charges.

RIGHT TO REFUSE SERVICE

Move For Less Removals and/or the Service Provider reserve the right to refuse or cease Services where:

• Threatening, abusive or violent behaviour occurs.
• Unsafe working conditions exist.
• Hazardous or prohibited goods are present.
• The Customer pressures workers to perform unsafe tasks.
• Access conditions materially differ from those disclosed at the time of booking.
• Any circumstance exists which could reasonably place persons, property or goods at risk.

CUSTOMER OBLIGATIONS

The Customer agrees to:

• Provide accurate information regarding access, inventory, stairs, lifts, heavy items and other relevant details.
• Be present, or have an authorised representative present, during loading and unloading.
• Ensure all goods to be moved are clearly identified.
• Ensure safe and legal access to all properties.
• Notify Move For Less Removals of any high-value, fragile or specialty items prior to the move.

Failure to provide accurate information may result in additional charges, delays or cancellation.

DANGEROUS GOODS

The Customer must not include dangerous, hazardous, flammable, explosive, corrosive or illegal items.

Move For Less Removals and/or the Service Provider may refuse to transport such items and the Customer shall indemnify Move For Less Removals and the Service Provider against any resulting loss, damage, expense or claim.

PAYMENTS

All charges are payable immediately upon request.

Unless otherwise agreed, Services are charged from the Service Provider’s arrival at the pickup location until completion of unloading at the final destination.

Jobs may be billed in minimum periods and thereafter in half-hour increments.

Failure to make payment may result in suspension of Services and debt recovery action.

DEPOSITS AND CANCELLATIONS

A deposit may be required to secure a booking.

Deposits are refundable if cancellation occurs at least fourteen (14) days prior to the scheduled service date.

Cancellations within fourteen (14) days of the scheduled service date will result in forfeiture of the deposit.

Cancellation requests must be submitted in writing by email or SMS.

DELIVERY

If the Customer is unavailable at delivery, or access cannot be obtained, the Service Provider may place goods into storage at the Customer’s expense.

Additional charges for storage, re-delivery and handling may apply.

INSURANCE

Independent Service Providers engaged through Move For Less Removals are required to maintain Public Liability Insurance and Goods in Transit Insurance.

Insurance cover, exclusions, limits and excesses are subject to the terms of the relevant insurer and Service Provider.

Customers are encouraged to obtain their own insurance for additional protection.

LIABILITY

Move For Less Removals acts solely as a booking and coordination service.

To the maximum extent permitted by law, Move For Less Removals shall not be liable for any loss, damage, delay, injury, expense or claim arising directly or indirectly from the acts, omissions, negligence or conduct of any independent Service Provider.

Any claims relating to damage to goods, property damage, delays or service performance must be made against the Service Provider that performed the Services.

Move For Less Removals may assist in facilitating communication between the Customer, Service Provider and insurer but accepts no responsibility for the outcome of any claim.

Nothing in these Terms excludes or restricts rights available under Australian Consumer Law.

EXCLUSIONS

Unless otherwise agreed in writing, the following items are transported at the Customer’s own risk:

• Glass items
• Televisions
• Marble or stone items
• Whitegoods
• Flat-pack furniture
• Antiques
• Artwork
• Jewellery
• Collectables
• Electronics
• Plants
• Perishable goods
• Animals

Customers should notify Move For Less Removals of any item exceeding AUD $2,000 in value prior to the move.

CLAIMS

All claims must be reported to Move For Less Removals before the Service Provider leaves the delivery location.

Claims should include photographs, descriptions, estimated repair costs and any supporting information.

Failure to notify damage before the Service Provider leaves may prejudice the Customer’s claim.

GOVERNING LAW

These Terms and Conditions are governed by the laws of Queensland, Australia.

SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.